In 2025, we reached a 96.3% customer satisfaction rate in our After-Sales Service, marking a 3% increase compared to 2024.
This result was achieved across our global service platform, managing over 2,000 service tickets worldwide, and reflects our continued commitment to service excellence.
As highlighted by our CEO, Luca Drocco, our long-term objective is to consistently achieve a 98% customer satisfaction rate, setting an even higher standard for quality and reliability.
Looking ahead to 2026, we aim to further enhance our service performance by reducing resolution times by 20%, while continuing to deliver dependable, high-quality support to customers across all regions.
