“Efficiency improvements are the heart of our company”
A new software has been introduced by DromontGroup to handle technical support requests and spare parts.
We are glad to explain how to use it:
TECHNICAL SUPPORT
A large green button with the message “Submit a request” will appear on the website.
service.dromont.com
Once you click on it, a new page will request some information from you. Opening the request requires the box without the tag “(optional)”.
When you have complied all the information, you can also attach an image or video.
Clicking Submit the request will be sent to our Customer Service Team, and an email with the ticket number will reach your e-mail address.
An email will be sent to you when our technician responds to your request.
By clicking on the reply button in your email provider, you can directly add comments and requests to your ticket.
Whatsapp number
If some attachments are too large to share by email, you can also send videos or photos to our Whatsapp Service number.
SPARE PARTS
As for technical support the spare parts page and the email are the same.
Opening the “Request Type” box and choosing spare parts will eliminate all unnecessary boxes. As in the technical page, you must enter all the information to open a commercial request.
STATUS OF THE REQUEST
To view the status of your technical or spare request, in addition to email you can login to this web page:
service.dromont.com/access
The first step in setting your user’s password is to click on “Forgot Password?”. Then loggin in with your email and password.
Clicking on “Requests”, you can see all of your cases, their status, and who is following the request.
Finally, you can see the history of your requests, including the ones that were solved.
